EFQM Framework for Marine Excellence

Developing sustainable excellence in the ship management companies

Whilst there are numerous mandatory management tools and techniques commonly used in shipping, the EFQM Excellence Model provides a holistic view of the ship management company and it can be used to determine how these different methods fit together and ...

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The EFQM Excellence Model is based on a set of European values, first expressed in the European Convention on Human Rights (1953) and the European Social Charter (revised in 1996). This treaty is ratified by the 47 member states of the Council of Europe and the principles are incorporated into national legislation.

The Fundamental Concepts of Excellence build on the foundation of these basic human rights, assuming they are universally applied.

Recognising the role shipping – centered business can play in supporting the broader goals of the United Nations, the UN Global Compact (2000) was established. This initiative encourages organisations to actively apply these values, set out as 10 Principles for sustainable and socially responsible business, across their global operations. Whilst a number of these principles are explicitly covered in the EFQM Excellence Model, a number are implicit, including those relating to human rights, corruption, bribery and forced labour, as these are already a legal requirement within Europe.

The EFQM Excellence Model assumes that an excellent organisation will respect and comply with the 10 principles of the UN Global Compact, regardless of whether legally obliged to do so or not.

The need for a Model

Regardless of sector, size, structure or maturity, organisations need to establish an appropriate management framework to be successful. The EFQM Excellence Model is a practical, non-prescriptive framework that enables organisations to:

  • Assess where they are on the path to excellence; helping them to understand their key strengths and potential gaps in relation to their stated Vision and Mission.

  • Provide a common vocabulary and way of thinking about the organisation that facilitates the effective communication of ideas, both within and outside the the ship management company (shore based personnel, seafarers, port authorities, charterers, marine suppliers, the flag, etc).

  • Integrate existing and planned initiatives, removing duplication and identifying gaps.

  • Provide a basic structure for the ship management company central management system and monitoring system.
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