EFQM Framework for Hospitality & Tourism

This Guide is designed to help Hospitality and Tourism Organisations to interpret and implement the
EFQM Excellence Model 2013.

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Hospitality Organisations continue to face significant challenges, both in achieving profitability in the current operating environment, and also in seeking to position themselves to respond to growth opportunities. This has implications not only for the individual enterprises concerned, but also for the industry overall and providing targeted support for Hospitality Organisations will be a core feature in enhancing recovery prospects. This EFQM Framework supports the hospitality and tourism industry competitiveness through the implementation of innovative solutions to defined challenges, and by encouraging Leaders to implement proven excellence models and frameworks.