Good Practice Visit

A unique opportunity to get to know EFQM better and see how the EFQM Model works in practice, to visit leading organisations and get ideas from real-life examples, and good practices that may help you progress further. Read more

Date Location Language Price
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(non member)

4 September 2018 - Dubai Electricity & Water Authority

A continuous success story

EFQM Good Practice Visit will be held in DEWA Head Office with a site visit to Jabal Ali Branch (Generation) to showcase DEWA good practices, it’s achievement, and success by presenting the good practices in Corporate Excellence, Innovation and the Future, Sustainability, and Social Responsibility.

The participants will learn how DEWA implemented Excellence Concepts and Innovation, how to deal with sustainability, and social responsibility. DEWA will also share with EFQM Team a video about its projects, achievements, excellence progress, and success.

Dubai Electricity and Water Authority – a continuous success story
Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992. Since then, DEWA has made considerable achievements, to be ranked as one of the best utilities in the world. DEWA provides state-of-the-art smart services and technologies to 842,200 customers, with a customer happiness rate of 97% in 2017.

DEWA prioritises Dubai’s sustainable development, to make the city a global hub for green economy, and reduce carbon emissions. This is achieved by increasing reliance on renewable and clean energy resources, retrofitting buildings, enhancing energy efficiency, and increasing sustainability awareness among stakeholders. This is in implementation of the Dubai Clean Energy Strategy 2050 which aims to provide 7% of Dubai’s energy from clean sources by 2020, 25% by 2030, and 75% by 2050. In line with this strategy, DEWA has launched many mega projects and leading initiatives.and out of Europe.

DEWA won the EFQM Excellence Award in 2017.

27 September 2018 – Glasgow Housing Association

Good Practice Visit - Good Practice Visit - Succeeding through the Talent of People: Our Think Yes Culture

We are delighted to invite you to join, on September 27th, a Good Practice Visit on "Succeeding through the Talent of People: Our Think Yes Culture" hosted by Glasgow Housing Association. During this event, you will discover their achievements and know-how of an award winner.
Glasgow Housing Association (GHA) is Scotland's largest social landlord with 40,000 affordable homes in Glasgow. GHA’s £1.8 billion investment programme - the largest of its kind in Europe - has modernised and improved over 70,000 social homes since 2003, while its building programme has created more than 2000 new houses and apartments, with another 2500 in the pipeline.

This physical transformation of the city has been accompanied by a revolution in support services provided to Glasgow tenants by passionate, expert staff who live and breathe GHA’s nationally-recognised “ThinkYes” culture. These are housing, repairs, environmental and support officers who welcome and embrace the opportunity to trust their own judgment and decision-making to deliver highly-personalised, award-winning services.

It is a quality and intensity of service fostered by patch sizes of just 200 tenants, the smallest in UK social housing. Frontline staff are
enabled and supported to tailor and customise services on an unparalleled basis.

Key themes:
• Succeeding Through the Talent of People: Our Think Yes Culture
• Developing Organisational Capability: Working With Others To Create Great Places

The sessions will be interactive, inviting questions, comments and discussion throughout the day. There will be plenty of opportunities for participants to discuss with GHA staff about their experiences.